AML and KYC Policy

AML, meaning Anti-Money Laundering, and KYC, meaning Know Your Customer, refer to controls used by online casinos, sportsbooks, and other financial services to verify who is using an account and detect transactions that may be connected with illegal activity.

For a player in Argentina, these procedures often become visible when registering, changing personal information, making deposits, requesting a withdrawal, or using different payment methods. Depending on the circumstances, the platform may request a DNI, a selfie, proof of address, or documents showing the source of funds.

This page is intended for educational purposes. It explains how these controls usually work and what MyStake’s publicly available policy states, but it does not replace instructions displayed inside an account.

This website is an independent informational resource. It does not perform KYC verification, receive documents, manage balances, approve withdrawals, or intervene with the operator’s compliance team.

What These Rules Actually Do

AML and KYC form part of the same prevention system, although they do not mean exactly the same thing.

KYC focuses on identifying the customer by confirming their name, age, address, and, where relevant, ownership of the payment methods used. AML is a broader framework that includes risk assessment, transaction monitoring, identification of unusual activity, internal controls, and reporting of certain transactions.

For the player, this means that an account is not always fully verified once registration is completed. The operator may request documentation before processing a withdrawal or when activity does not match the account’s usual profile.

The Curaçao Gaming Authority supervises AML/CFT compliance in the gambling industry operating from Curaçao and requires certain unusual transactions to be identified and reported under applicable regulations.

Stopping Illicit Money in Its Tracks

Money laundering is intended to conceal the illegal origin of funds and make them appear legitimate.

In a casino environment, a person might attempt to deposit money from an illegal source, place a limited number of bets, and then request a withdrawal. The withdrawn balance could later be presented as winnings from a gambling platform, even though the real purpose was to change the appearance of the money.

For this reason, an operator does not review only how much the user won or lost. It may also examine:

• How much money was deposited.
• How long the funds remained in the account.
• What proportion was used for gambling.
• Which method was used to deposit.
• Where the withdrawal is being sent.
• Whether the activity matches expected behavior.

A request for additional documents does not prove that the player has committed an offence. In many cases, it is a preventive check.

Preventing Transfers Connected With Terrorism

CTF means Counter-Terrorist Financing.

Unlike traditional money laundering, money used to finance terrorist activity does not always come from crime. It may come from apparently legitimate income, donations, small transfers, or transactions spread across several accounts.

Online platforms may be used to move funds between people, payment methods, or jurisdictions. For this reason, AML programs usually include CTF controls, sanctions-list checks, and systems for detecting unusual transactions.

The Curaçao Gaming Authority is responsible for AML/CFT supervision of the Curaçao gambling industry. Its framework includes reporting unusual transactions to the jurisdiction’s financial intelligence unit. The FIU then determines whether the transaction should also be classified as suspicious.

Who Makes Casinos Comply

Licensed casinos must comply with the rules of the jurisdiction that issued their authorization. These rules may include customer identification, record retention, risk assessment, transaction monitoring, and reporting of unusual transactions.

Many regulators also use the recommendations of the Financial Action Task Force, known as FATF, as a reference. This organization sets international standards against money laundering and terrorist financing, but it does not investigate individual accounts or resolve player complaints.

MyStake’s published KYC/AML policy allows the operator to request information to verify a user’s identity and examine activity that may present a risk.

For Argentine players, the jurisdiction from which the service is accessed also matters. An international domain and a locally authorized domain are not necessarily subject to the same regulator or complaint procedure.

Current Global AML Standards

FATF recommendations are one of the main international references for designing AML/CFT systems. They include a risk-based approach, customer identification, enhanced checks for certain profiles, and cooperation between authorities.

Europe also has specific anti-money laundering directives. However, it should not be assumed that every European directive applies directly to every casino licensed outside the European Union.

Other regulators, including Curaçao, Kahnawake, and authorities in different offshore jurisdictions, maintain their own rules and licensing conditions.

In Curaçao, the AML/CFT legal framework includes requirements concerning customer identification and the reporting of unusual transactions. Since February 2019, the gambling authority has supervised these obligations across the industry operating in or from that jurisdiction.

The Provincial Regulatory Layer in Argentina

Gambling regulation in Argentina is decentralized. Authorization and oversight depend on the relevant province or jurisdiction.

LOTBA operates within the Autonomous City of Buenos Aires. Other jurisdictions have provincial institutes, often identified as IPLyC, as well as specific authorities in provinces such as Córdoba, Mendoza, and Santa Fe.

This means that an international platform accessible from Argentina should not automatically be considered authorized by an Argentine regulator.

Context	Authority or framework that may be relevant
Platform licensed in Curaçao	Curaçao Gaming Authority and the rules of that license
Domain authorized in CABA	LOTBA
Provincial operator	IPLyC or the relevant local authority
International standards	FATF recommendations
Individual account	Operator’s KYC/AML policy and terms
Local banking transaction	Bank, wallet, or payment provider

Players should check which domain they are using, which company operates the platform, and which license is listed in its terms.

The Three-Stage Model Monitored by Casinos

Money laundering is commonly explained through three stages: placement, layering, and integration. FATF uses these categories to analyze how illicit funds enter, move through, and return to the economy.

Placement. Money enters the system. On a gambling platform, this may occur through deposits, cards, digital assets, or other instruments.

Layering. Several transactions are carried out to make tracing more difficult. These may combine deposits, small bets, payment-method changes, transfers, or currency conversions.

Integration. Money returns to the economy with an apparently legitimate origin, for example as a withdrawn balance or alleged winnings.

This model does not mean that every player who uses several methods is laundering money. It explains why certain behavior may generate alerts.

A deposit followed by an almost immediate withdrawal without sufficient activity, multiple third-party payments, or fragmented transactions may require review because they resemble patterns used to conceal the origin or destination of funds.

The System Behind Compliance

An AML policy involves more than requesting a photograph of a DNI. The operator needs an internal system combining people, procedures, and technology.

A compliance program may include:

• Written policies.
• Risk assessments.
• Customer identification.
• Sanctions-list screening.
• Transaction monitoring.
• Record retention.
• Staff training.
• Internal audits.
• Alert analysis.
• Reporting of unusual transactions.

The Curaçao Gaming Authority publishes AML/CFT regulations, guidance, and requirements and also conducts compliance supervision and audits. It requires transactions matching objective or subjective indicators to be handled according to reporting rules.

For users, many of these processes remain invisible until the system requests a document or temporarily places a transaction under review.

The Person in Charge

The person responsible for AML is usually known as the compliance officer or MLRO, meaning Money Laundering Reporting Officer.

Their role is to coordinate the company’s prevention program. They may supervise internal investigations, assess alerts, ensure that records are retained, and decide when a transaction must be escalated or reported.

This position is not limited to reviewing identity documents. Responsibilities may also include:

• Keeping policies up to date.
• Coordinating staff training.
• Supervising monitoring systems.
• Documenting decisions.
• Responding to regulatory requests.
• Reviewing higher-risk profiles.
• Supporting audits.

The CGA includes specific requirements relating to the compliance officer within its AML/CFT framework.

Live Behavioral Monitoring

Platforms may use automated systems to compare actual activity with the expected behavior of an account.

Patterns that may generate an alert include:

• Several deposits made within a short period.
• Use of cards belonging to different people.
• Withdrawal to a method that was not used for depositing.
• A deposit followed by an almost immediate withdrawal request.
• Frequent changes of payment method.
• Transactions from very different locations.
• Access from several countries within a short period.
• Transactions divided around certain thresholds.
• Activity that does not match the declared profile.

An automatic alert is not the same as an accusation. It normally means that a transaction must be reviewed by the compliance team.

Curaçao regulations distinguish between objective indicators based on defined facts and subjective indicators based on circumstances suggesting that a transaction may be linked to money laundering or terrorist financing.

KYC From the Player’s Perspective

For a player, KYC mainly means proving that the account belongs to a real adult who is authorized to use the associated payment methods.

The level of review depends on risk. Some users complete a basic verification once. Others may receive additional requests because of their activity volume, country of residence, payment method, or changes in account behavior.

The operator may seek to confirm the following:

Element	What it aims to confirm
Identity	That the user is who they claim to be
Address	That the declared residence is correct
Payment method	That it belongs to the account holder
Source of funds	That the money comes from a legitimate source
Age	That the user meets the 18+ requirement
Risk	That activity matches the expected profile

MyStake’s official policy includes identity checks and allows additional documentation to be requested where necessary to meet security and prevention obligations.

Submitting Identity Documents

For an account registered with Argentine information, the most common document is the DNI.

The operator may request:

• A photograph of the front.
• A photograph of the back.
• A selfie with the document.
• A live selfie through a verification tool.
• A passport.
• A driver’s license, where accepted.

Images should show the complete document without cropping, glare, or hidden information. The details must match the name, date of birth, and other information registered on the account.

Avoid editing the image or applying filters. A modified photograph may be rejected even when the document is genuine.

Files should be uploaded only through the official area specified by the operator. Do not send a DNI, passport, or selfie through this website’s editorial form.

Proof of Address Documents

Proof of address allows the operator to confirm that the declared address corresponds to a real residence.

Depending on the operator, accepted documents may include:

• Electricity bill.
• Gas bill.
• Water bill.
• Internet-service bill.
• Bank statement.
• Official certificate or communication.
• Documentation issued by an authority.

The document normally needs to show the account holder’s name, address, and a recent date. The accepted age of the document may vary, so it should not be assumed that every casino applies the same time limit.

A bill issued in another person’s name may not be sufficient. If you live at an address where the utilities are not registered in your name, ask support which alternative documents are accepted.

Documenting the Source of Funds

Source of Funds, abbreviated as SoF, means the origin of the money used in the account.

This check often appears when deposit volume is high, activity changes significantly, or the operator needs to understand how the transactions are being funded.

Requested documents may include:

• Payslips.
• Bank statements.
• Tax returns.
• Business records.
• A contract for the sale of an asset.
• Proof of inheritance.
• Evidence of self-employment income.

The request does not necessarily mean that the operator considers the money illegal. Its purpose is to confirm that the level of activity is consistent with a legitimate source.

Not every player receives this request. The decision usually depends on a risk assessment rather than one universal threshold.

When You Trigger Additional Checks

AML programs use a risk-based approach. This means that not every account receives exactly the same level of review.

The operator may consider:

• Country of residence.
• Payment method.
• Total transaction volume.
• Deposit frequency.
• Gambling behavior.
• Location changes.
• Relationship between deposits and withdrawals.
• Use of cryptocurrencies.
• Matches with sanctions lists.
• PEP status.
• Information previously provided.

When risk is higher, Enhanced Due Diligence, known as EDD, may be applied. This review may include additional documents, a more detailed analysis of the source of funds, and approval by senior members of the compliance team.

FATF specifically promotes a proportionate risk-based approach instead of identical controls for everyone.

High-Volume Depositors

An account with large deposits may receive a more detailed review. However, there is no single universal monthly threshold applying to all casinos and jurisdictions.

The operator may analyze:

• Accumulated volume.
• Size of each transaction.
• Speed of transactions.
• Methods used.
• Subsequent gambling activity.
• Declared financial capacity.
• Previous account history.

Curaçao has objective indicators linked to certain transaction amounts, but these regulatory indicators should not be confused with a universal KYC limit for all players. The framework also includes subjective indicators based on the specific circumstances.

A high-volume player may need to provide documents relating to income, professional activity, or wealth. They may also face checks before a transaction is released.

Politically Exposed Profiles

PEP means Politically Exposed Person.

The category may include people who currently hold or previously held prominent public positions, as well as certain close family members and associates.

Being a PEP does not mean that someone has committed a crime. However, the profile is generally considered higher risk because of the potential for corruption, bribery, or misuse of public funds.

Enhanced measures may include:

• Identification of the public position.
• Verification of the source of funds.
• Analysis of the source of wealth.
• Additional approval.
• More frequent monitoring.
• Periodic document updates.

Operators may use international databases and public lists to identify these profiles.

How KYC Appears in Everyday Gambling

KYC may appear at different stages. It does not necessarily end after registration is verified.

A user may gamble for some time without additional requests and later receive a new check after changing cards, increasing transaction volume, or requesting a withdrawal.

A document may also expire, or the operator may need to update the address.

To avoid unnecessary delays:

• Register with accurate information.
• Use payment methods in your own name.
• Keep your details updated.
• Upload clear, legible images.
• Do not open duplicate accounts.
• Respond through official channels.
• Keep relevant receipts.
• Do not share login credentials.

Processing times depend on document quality, workload, case complexity, and the need for additional checks.

Waiting for the First Withdrawal

The first withdrawal may require more review than later transactions because the operator must confirm identity, age, and the connection with the payment method.

There is no fixed time frame that can be guaranteed for every user. A straightforward verification may be resolved quickly, while a case involving incomplete documents or contradictory information may take longer.

Common reasons for delays include:

• Blurred photograph.
• Expired document.
• Name differing from the registered information.
• Address not visible.
• Third-party payment method.
• Request for additional information.
• Source-of-funds review.

Preparing correct documents may reduce delays but does not guarantee immediate approval.

The editorial team of this website cannot view the internal status of a withdrawal or request priority treatment for a verification.

Later Requests for Documents

An operator may request new documents months or years after the original verification.

This may happen when:

• The DNI has expired.
• The address has changed.
• Another payment method has been added.
• Transaction volume has increased.
• Account activity has changed.
• Unusual access has been detected.
• Regulations have changed.
• The operator has updated its system.

This process is known as ongoing due diligence.

A new request does not automatically mean that the account will be closed. It may be a routine review. However, ignoring the request may prevent the operator from completing a withdrawal or keeping certain functions available.

This Website Does Not Handle Your KYC

The editorial team cannot verify documents, approve an account, speed up a withdrawal, or intervene with MyStake’s compliance officer.

Do not send the following through our form:

• DNI.
• Passport.
• Selfies.
• Bank statements.
• Payslips.
• Proof of address.
• Card numbers.
• Profile screenshots.
• Betting history.
• OTP codes.

Actual KYC inquiries must be directed to the operator’s official support service through the correct domain.

If you believe the procedure was applied incorrectly, first use the internal complaints system. Then check which license and dispute-resolution process apply.

The Curaçao Gaming Authority supervises regulatory compliance but states that it does not act as a civil court or resolve individual financial disputes between players and operators. Complaints may indicate a potential regulatory breach, but the authority does not guarantee compensation in a specific case.

In Argentina, a complaint may also depend on the jurisdiction and domain used, including LOTBA or the relevant provincial IPLyC.