Contact Us

This page allows you to contact the editorial team through the website form. You can use it to report a possible error, request clarification about an article, or suggest a topic that we have not yet covered.

We are an independent informational resource for adult readers in Argentina. We do not operate MyStake, manage games, or participate in the administration of personal accounts. We also cannot view balances, deposits, withdrawals, bonuses, or verification documents.

For this reason, the form is reserved for matters related to the content published on this website. The editorial team can review a figure, correct an explanation, or evaluate an editorial proposal. Problems that occur within an account must be directed to the operator’s official channels.

Before sending your message, make sure it does not include passwords, documents, banking information, or screenshots containing personal data.

The Form Is Our Only Contact Channel

The form functions as the editorial team’s central inbox. All error reports, clarification requests, and content proposals are received through this channel.

Centralizing inquiries allows us to preserve the context of each message. For example, we can identify the relevant page, locate the section mentioned, and distinguish an editorial correction from an individual problem involving a platform.

It also makes it easier to track requests internally and reduces the risk of a message becoming separated from the article it concerns.

Inquiries are reviewed according to their nature and the order in which they are received. We aim to respond within a reasonable period, but we do not guarantee a specific response time. Possible factual errors generally receive higher priority than suggestions for future articles.

Submitting the form does not make the editorial team a customer support service for MyStake or any other operator.

What You Should Include

To help us understand your message correctly, include:

• The reason for contacting us.
• The page URL.
• The title of the relevant section.
• A brief explanation.
• A public source if you are reporting an error.

You do not need to send information about your gambling account. An editorial inquiry can be reviewed without knowing your balance, transactions, or identity on a platform.

Type of message	Recommended information	Possible editorial action
Factual error	URL, relevant section, and source.	Verify and correct.
Outdated information	Previous information and the current details.	Update the page.
Clarification request	Section and unclear concept.	Expand or simplify.
Topic suggestion	Topic and usefulness for the reader.	Evaluate publication.
Account problem	Do not submit personal data.	Direct the user to the operator.

Types of Messages We Handle

The editorial team mainly receives three types of inquiries: error reports, topic suggestions, and questions about the meaning of our content.

You can also report a table that is difficult to understand, an unclear translation, or an explanation that does not adequately reflect the situation of readers in Argentina.

Each message is assessed based on the available information. Not every comment leads to an immediate change. We first check whether the information can be verified and whether the issue genuinely falls within our editorial responsibilities.

A Factual Error You Found

If you find a figure, date, or condition that appears incorrect, provide the exact URL and copy the section that requires review.

Explain which part you believe is wrong and, where possible, include a reliable source. The most useful sources are the operator’s official terms, promotion rules, help pages, or regulatory publications.

These messages are reviewed as a priority when they concern information that could influence a reader’s decision, such as:

• Wagering requirements.
• Deposit or withdrawal limits.
• Payment methods.
• Available currencies.
• Promotional conditions.
• KYC procedures.
• Licenses or domains.
• Mobile compatibility.

A different individual experience does not automatically mean that an error exists. Some conditions may vary depending on the country, account, currency, payment provider, or verification level.

The editorial team will compare the report with the available sources before correcting the article.

A Topic You Would Like Us to Cover

You can suggest topics related to online casinos, sports betting, and the responsible use of gambling platforms.

Your suggestion should explain which question you want the article to answer and why it may be useful for readers in Argentina. You do not need to submit a complete outline.

Topics we may consider include:

• Account registration and access.
• Understanding bonuses and promotions.
• The meaning of rollover.
• Deposits and withdrawals.
• Using CBU, CVU, or digital wallets.
• Verification using a DNI.
• Account security.
• Mobile access.
• Responsible gambling tools.
• Understanding terms written in English.

The editorial team decides which proposals to include based on their relevance, the availability of reliable sources, and their usefulness to a broad audience.

We do not publish systems that promise guaranteed profits, guaranteed recovery of losses, or methods for bypassing security controls.

A Clarification Question

You can also contact us when the meaning of a paragraph, table, or term is unclear.

For example, an article may mention RTP, volatility, wagering, cash out, or KYC without enough context. In that case, identify the page you are reading and explain which section is causing confusion.

These inquiries help us detect problems that are not necessarily factual errors. The information may be correct but expressed in a way that is too technical or unclear for someone without prior experience.

When the question may also be useful to other readers, we may:

• Rewrite an explanation.
• Add a definition.
• Include an example.
• Expand a table.
• Clarify a local distinction.
• Add a warning.

Our objective is to explain concepts clearly without presenting online gambling as a risk-free activity.

How to Write a Clear Message

A useful editorial inquiry does not need to be long. The important thing is to identify the page and explain what should be reviewed.

You can use the following format:

Page: Article URL.
Section: Heading of the relevant section.
Reason: Error, clarification, or suggestion.
Details: Specific explanation.
Source: Public reference, where applicable.

Unclear message	More useful message
“The information is wrong.”	“The table states X, but the current terms show Y.”
“I do not understand the bonus.”	“It is unclear which balance is used to calculate the wagering requirement.”
“Write about payments.”	“It would be useful to compare CBU, CVU, and digital wallets.”
“The app does not work.”	“The article should clarify whether it is an APK, PWA, or mobile website.”
“I did not receive my withdrawal.”	“This issue must be sent to the operator’s support team.”

Avoid combining an editorial comment with a request to resolve a personal account issue. The editorial team can review an article, but it cannot investigate the casino’s internal transactions.

Where to Send Questions About Casino Accounts

The editorial team is not MyStake customer support. We cannot view accounts, check transactions, review KYC documents, or modify the operator’s decisions.

The following matters must be directed to MyStake:

• Access problems.
• Password recovery.
• Deposits that have not been credited.
• Pending or rejected withdrawals.
• Bonuses that do not appear.
• Disputes concerning wagering.
• Suspended accounts.
• Limits applied to a profile.
• Cancelled bets.
• Self-exclusion requests.
• Identity verification.

On its official website, MyStake provides Live Chat and publishes dedicated sections covering KYC/AML, refunds, dispute resolution, and self-exclusion. These resources are intended for inquiries concerning an account or the contractual relationship between the user and the platform.

Before contacting the operator, prepare the transaction date, amount, currency, and method used. Keep copies of the responses you receive.

Do not share your password, OTP codes, or CVV, even if someone claims to work for customer support.

Complaints and Authorities

If customer support does not resolve the issue, review the complaints procedure included in the terms that apply to the domain you used.

The competent authority depends on the license and jurisdiction. It may be the Curaçao Gaming Authority, LOTBA, a provincial IPLyC, or another body associated with the authorized domain.

Alternative dispute resolution mechanisms, known as ADR, may also be available. Their availability must be confirmed in the operator’s terms and should not be assumed in every case.

In Argentina, online gambling regulation is organized by jurisdiction. LOTBA operates within the Autonomous City of Buenos Aires, while provincial bodies act within their respective areas of authority.

Situation	Recommended channel
Error in one of our articles	Editorial form.
Account access or password	MyStake support.
Deposit or withdrawal	Operator support or payments department.
Bonus or wagering	Complaints procedure.
KYC verification	Relevant operator department.
Possible regulatory breach	Competent regulator.
Unresolved dispute	ADR, where available.

The presence of a regulatory seal does not by itself confirm that an authority can resolve a particular dispute. You must first check which domain, license, and procedure apply.

What the Editorial Team Cannot Do

We cannot:

• Open or close an account.
• Recover a password.
• Change registered information.
• Credit a deposit.
• Speed up a withdrawal.
• Activate a bonus.
• Review KYC documents.
• Unlock a profile.
• Modify limits.
• Cancel a bet.
• Access gambling history.
• Represent a user before the operator.

Our articles can explain how a procedure generally works. However, they cannot reveal what happened inside a specific account.

We also do not provide legal or financial advice. An editorial explanation does not guarantee that an operator will accept a complaint or that a regulator will intervene.

Information We Do Not Want to Receive

Do not submit confidential information through the form. We do not need login details, identity documents, or financial information to review an article.

Do not include:

• Passwords.
• OTP codes.
• Codes received by SMS.
• Full card numbers.
• Expiry dates.
• CVV codes.
• Banking credentials.
• Full CBU or CVU details.
• Copies of a DNI.
• Copies of a passport.
• Gambling account IDs.
• Betting histories.
• Payment receipts.
• Full profile screenshots.
• Personal data belonging to third parties.

The editorial team does not request this information and does not seek to retain it as part of its editorial work. Sending it accidentally creates an unnecessary risk.

A screenshot may also display information you did not intend to share, such as your full name, balance, transaction identifiers, partial card details, private conversations, or device notifications.

To report an error, copy only the public section that requires review.

Do Not Send KYC Documents

Verification documents must be uploaded only through the operator’s official systems.

The editorial team cannot:

• Validate a DNI.
• Verify an address.
• Confirm ownership of a bank account.
• Review the source of funds.
• Decide whether a photograph meets the requirements.
• Forward documents to MyStake.

Our articles may explain general criteria, but the decision to accept or reject a document belongs to the operator.

Before uploading personal information, confirm that you are using the official domain, that the request comes from an authorized channel, and that a secure file-submission system is available.

Never use the editorial form as an alternative to the platform’s KYC procedure.

Realistic Response Times

We aim to review relevant messages within a reasonable period, but we do not guarantee a reply within a specific number of hours or days.

Possible factual errors generally receive priority, particularly when they concern:

• Amounts.
• Licenses.
• Payments.
• Wagering requirements.
• Withdrawals.
• Identity verification.

Topic suggestions are evaluated according to the editorial schedule. Some may become new articles, while others may be used to expand an existing page.

Not every message receives a personalized response, although comments related to the content are read and classified.

The form is not intended for urgent matters. If you identify unauthorized access, a pending deposit, a rejected withdrawal, a bonus that is about to expire, or a self-exclusion problem, contact the operator immediately.

The editorial team cannot stop transactions or act within external systems.

A Quick Reminder Before Sending

Before completing the form:

1. Confirm that the message is editorial. It should concern an article, correction, clarification, or proposal.
2. Include the URL. Identify the exact page.
3. Be specific. Indicate the sentence, table, or figure that requires review.
4. Add a source. Use official terms or regulatory publications where possible.
5. Do not send sensitive data. Remove passwords, documents, codes, and banking information.
6. Avoid full screenshots. Copy only the necessary section.
7. Send the inquiry to the correct place. Questions about accounts, payments, bonuses, and KYC belong with MyStake.
8. Do not use the form for urgent matters. The editorial team does not manage the operator’s systems.

The form exists to help us improve published content and maintain organized communication with readers. It does not replace MyStake Live Chat, its complaints procedure, an ADR service, or a regulatory authority.

Final notice: This website is an independent informational publication intended for people aged 18 or older. It does not manage games, accounts, deposits, withdrawals, bonuses, or identity-verification procedures.